Tìm Việc Làm

Job Responsibilities

• Handle inquiries, requests, and complaints from Chinese/Taiwanese clients via phone, email, and online chat (100% in Mandarin Chinese).
• Support customers with order placement, payment, logistics, and after-sales processes.
• Provide accurate product information, service policies, and detailed explanations using professional business Chinese.
• Track customer service performance and suggest solutions to improve client satisfaction.
• Collaborate with technical, operations, and finance teams to resolve customer issues effectively.

Requirements

• Bachelor’s degree or above, preferably in Chinese Language, Business, International Trade, or related fields.
• Native or near-native fluency in Mandarin Chinese (HSK 5–6 or equivalent). Study or work experience in China/Taiwan is a strong plus.
• Strong ability to draft professional business correspondence and reports in Chinese.
• Minimum 8 years of experience in customer service or client support, preferably in B2B or international environments.
• English proficiency is an advantage for internal communication.
• Responsible, detail-oriented, and able to work under pressure.

• Competitive salary package (base salary + performance bonus).
• Annual bonus and 13th month salary.
• Social insurance, health insurance, and paid leave according to Vietnam labor law.
• International working environment with direct exposure to Chinese/Taiwanese clients

Metasource offers accounting and HR solutions to international companies operating in Vietnam. We're a growing company that prides itself on excellent customer service.

Please send your applications and queries to talent@metasource.co